Shipping & Returns

Supported shipping methods

Currently suppliers can choose from the following express shipping options: DHL, EMS, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, Singapore Post, and S.F. Express.

Since the shipping methods are set up by the suppliers, you are advised to directly contact the supplier for more shipping information. To contact the supplier, you may go to the product detail page or shop and click Contact Now to send a message. You can also click Chat Now! to chat in real time with suppliers who are online using our instant messenger, TradeManager.


How long does it take for my order to be delivered?

Generally, orders are delivered within 3 - 60 working days. However, an extension can be made if the buyer and supplier mutually agree on a new date.

If the buyer did not receive the goods (goods still in transit) even after being shipped by the supplier, the buyer needs to contact the supplier negotiate a longer shipping period.

If the supplier has not shipped the order before the agreed date, the buyer can always contact the supplier to agree a new date; or make a Refund Request.

How do I track my order?

http://www.17track.net/en